Shipping
Orders are a flat rate of $10 or $15 for express shipping unless otherwise specified.
Western Australia rates are $20 for standard and $30 for express.
Australian domestic shipping only. Orders shipped via our HQ in Byron Bay NSW.
Please note any orders placed over the weekend will be dispatched on the next business day.
Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.
Shipping times may vary, but rest assured we work our hardest to get your order to you as quickly as possible.
We reserve the right to charge extra for shipping for purchases of multiple items whereby the shipping costs are significantly more than what has been charged.
Track your parcel using the tracking number emailed to you.
Please email us for any enquiries at service@stateofplaystore.com.au
Contact us at service@stateofplaystore.com.au to arrange a return.
Faulty Items
Oh no! If you believe you’ve received a faulty item, get in touch via email at service@stateofplaystore.com.au with your contact details, description of the fault, Photos of the fault, photos of the garment/shoe labels and soles of the shoe (if applicable).Faults must be brought to our attention within 1 month of purchaseWe will respond to your email and work on getting a solution for you as soon as possible so that your claim may be submitted and assessed.We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product. State of Play is entitled to choose between providing you with a repair, replacement, or other suitable remedy under Australian Consumer Law.
Any items that appear to be worn, washed, mis-used, tampered with to look faulty, are non-returnable and will be held until return postage is arranged at the customer’s cost to send the goods back.
In the event State of Play requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.
We can not guarantee shoe boxes will arrive in undamaged condition. Damage to the shoe box may occur during shipping.
