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Shipping & Returns

Shipping

Free Shipping for all orders over $150

All other orders are a flat rate of $10 unless otherwise specified.

Australian domestic shipping only. Orders shipped via our HQ in Byron Bay NSW.

Orders placed on a business day before 10am AEST will be dispatched on the same day. 

Orders placed after 10am AEST will be dispatched the following business day. 

Please note any orders placed over the weekend will be dispatched on the next business day.

Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Track your parcel using the tracking number emailed to you. 

Please email us for any enquiries at service@stateofplaystore.com.au

Click and Collect from our Byron Bay store

  1. Place your order and select click-and-collect.
  2. Wait to hear from us to let you know your order is ready. 

Click-and-collect is available during store opening hours. Pleaserefer here for current opening hours.

Returns

Contact us at service@stateofplaystore.com.au to arrange a return.

Products can only be returned for an exchange or to be converted to store credit.

Exchange value and store credit amounts do not include shipping charges. 

Exchanged items to be sent to you will be charged shipping at the regular rate and will not be sent until payment is received.

Exchanges must be made within 14 days of the purchase date. 

If you have purchased online and would like to exchange in store please contact us at service@stateofplaystore.com.au to start the process so we can make it as smooth as possible. 

Need to exchange a size? Contact us as soon as possible at service@stateofplaystore.com.au so we can quickly set aside your prefered size. Please note, there is no guarantee we will have the size you need to exchange in stock.

Return shipping cost of change of mind purchases or exchange of size items are the responsibility of the purchaser. If you choose not to include a prepaid post bag with your returned items, we will be in contact to organise postage at your expense. Returns should be shipped via insured traceable mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely the customer’s responsibility to ensure the items are returned safely.
Exchanges and returns are only available to unworn, unwashed and unaltered products in their original condition. Item(s) must be in the original packaging, which must be in original condition with the swing tags attached. Shoes must be in shoe boxes with all included additional items, ie branded dust bags, extra laces. Products are to be unused other than for the purpose of trying on for fit, we recommend this to be done on a clean or carpeted floor indoors. If there is evidence to suggest that the items have been used to a degree such as to render them unsaleable, you will lose your right to exercise a return. Products are assessed once returned and it is up to our discretion to honour the exchange. 

Sale items or any items described as “non returnable” at check out are not returnable unless faulty. 

For hygiene reasons, we can not exchange socks or face masks.

 

Faulty Items

Oh no! If you believe you’ve received a faulty item, get in touch via email at service@stateofplaystore.com.au with your contact details, description of the fault, Photos of the fault, photos of the garment/shoe labels and soles of the shoe (if applicable).Faults must be brought to our attention within 1 month of purchaseWe will respond to your email and work on getting a solution for you as soon as possible so that your claim may be submitted and assessed.We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product. State of Play is entitled to choose between providing you with a repair, replacement, or other suitable remedy under Australian Consumer Law.

Any items that appear to be worn, washed, mis-used, tampered with to look faulty, are non-returnable and will be held until return postage is arranged at the customer’s cost to send the goods back.

In the event State of Play requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

We can not guarantee shoe boxes will arrive in undamaged condition. Damage to the shoe box may occur during shipping.