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same day shipping for orders placed before 1pm -free domestic shipping for all East Coast orders over $150
Shipping
Free Shipping for orders over $150(excluding W.A.)
Other orders are a flat rate of $10 or $15 for express shipping unless otherwise specified.
Western Australia rates are $20 for standard and $30 for express.
Some products are exempt from free shipping
Australian domestic shipping only. Orders shipped via our HQ in Byron Bay NSW.
Orders placed on a business day before 10am AEST will be dispatched on the same day.
Orders placed after 10am AEST will be dispatched the following business day.
Please note any orders placed over the weekend will be dispatched on the next business day.
Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Track your parcel using the tracking number emailed to you.
Please email us for any enquiries at service@stateofplaystore.com.au
Click and Collect from our Byron Bay store
Click-and-collect is available during store opening hours. Pleaserefer here for current opening hours.
We reserve the right to charge extra for shipping for purchases of multiple items whereby the shipping costs are significantly more than what has been charged.
Returns
No refunds available for online purchases.
Refunds available for in-store purchases within 24 hrs.
Sale Items: Purchases of sale items are not returnable. Purchases of sale items will not be exchanged or refunded so please choose carefully.
Contact us at service@stateofplaystore.com.au to arrange a return.
When exchanges are processed the purchase amount will be issued as an electronic-gift card. This will be sent vai the original contact method (email or SMS) to be used to purchase the new product in the same manner as the original purchase.
Exchange value/gift card amounts do not include shipping charges.
Exchanges must be made within 14 days of the purchase date.
If you have purchased online and would like to exchange in store please contact us at service@stateofplaystore.com.au to start the process so we can make it as smooth as possible.
Need to exchange a size? Contact us as soon as possible at service@stateofplaystore.com.au so we can quickly set aside your preferred size. Please note, there are no guarantees we will have the size you need to exchange in stock. Not having the size you want available does not entitle you to a refund.
Return shipping cost of change of mind purchases or exchange of size items are the responsibility of the purchaser.
Returns should be shipped via insured tracked mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely the customer’s responsibility to ensure the items are returned safely.
Exchanges and returns are only available for un-worn, un-washed and un-altered products in their original condition. Item(s) must be in the original packaging, which must be in original condition with the swing tags attached. Shoes must be in shoe boxes with all included additional items, ie branded dust bags, extra laces. Products are to be un-used other than for the purpose of trying on for fit, we recommend this to be done on a clean or carpeted floor indoors. If there is evidence to suggest that the items have been used to a degree to render them un-saleable, you will lose your right to return. Products are assessed once returned and it is up to our discretion to honour the exchange.
For hygiene reasons, we can not exchange socks or face masks.
Faulty Items
Oh no! If you believe you’ve received a faulty item, get in touch via email at service@stateofplaystore.com.au with your contact details, description of the fault, Photos of the fault, photos of the garment/shoe labels and soles of the shoe (if applicable).Faults must be brought to our attention within 1 month of purchaseWe will respond to your email and work on getting a solution for you as soon as possible so that your claim may be submitted and assessed.We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product. State of Play is entitled to choose between providing you with a repair, replacement, or other suitable remedy under Australian Consumer Law.
Any items that appear to be worn, washed, mis-used, tampered with to look faulty, are non-returnable and will be held until return postage is arranged at the customer’s cost to send the goods back.
In the event State of Play requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.
We can not guarantee shoe boxes will arrive in undamaged condition. Damage to the shoe box may occur during shipping.